Registration and Scheduling | Records Office Maintenance | Graduation Services | Veterans Services

Records Office Staff

Lance Woodard, Director of Records and Registration
(Office Hours: MTF 8:00 am – 4:30 pm; Wednesday/Thursday 7:30 am – 4:00 pm)
Phone: (615) 353-3367; Fax: (615) 353-3227

• Manages Records, Registration, and Veterans’ Services
• Manages Records Office Budget
• Academic Suspension Appeals
• Academic Fresh Start
• End-of-Term Processing
• Provides Banner Training to Faculty and Staff
• Serves as Banner Student Data Owner and Expert
• Serves as Backup VA Certifying Official
• Serves as FERPA Officer
• Represents the Records Office in Meetings and Off-Campus Functions

Registration and Scheduling:

Melissa Pauley, Assistant Director of Records and Registration
(Office Hours: M-F 8:00 am – 4:30 pm)
Phone: (615) 353-3522; Fax: (615) 353-3227

• Assist Academic Divisions with Class Schedule
• Cleanup 14th Day
• Update Course Catalog Changes in Banner
• CAPP Area Pre-Requisite Setup and Maintenance
• Creates Population Selections and Letter Generation
• Process Transfer Credit for Lottery Scholarship Students
• Process Military College Transcripts A-Z
• Assists with Registration Setup and End-of-Term Processing
• Assists with Preparation of the Records Office Budget
• Assists with VA Processing as Needed
• Assists Director in the Management of the Records Office

Vicki Wilson, Technical Clerk
(Office Hours: M-F 8:00 am – 4:30 pm)
Phone: (615) 353-3399; (615) 353-3227

• Room Reservations
• Clearinghouse (Enrollment and Degree Verifications)
• Change of Addresses/Names/Socials
• Change of Grades (including WF’s)
• Serves as the Records Representative at New Student Orientation
• Collects Time-Sheets and Leave Forms for the Director’s Signature
• Purchasing
• Assist Director/Assistant Director as needed

Records Office Maintenance:
Phone: (615) 353-3218; Fax: (615) 353-3302

Ntianu Carter, Records Clerk
(Office Hours: M – T 8:15 am – 4:45 pm; F 8:00 am – 4:30 pm)
(615) 353-3208

• In-State College Transcripts A-M
• Foreign College Transcripts A-Z
• CLEP
• Advanced Standing (Including Admissions E-mails for ACT English Credit)
• Credit by Exam
• Work Experience Credit

Britt Hickman, Records Clerk
(Office Hours: M-T 9:00 am – 5:30 pm; F 8:00 am – 4:30 pm)
(615) 353-3240

• Front Desk Receptionist
• Records Mailbox
• Transcript Requests
• Enrollment Verifications
• Skip Traces
• Intent to Graduate (Verify Major, Catalog, and Charge Grad Fee on SHADEGR)

Misti Meeks, Records Clerk
(Office Hours: M-F 8:00 am – 4:30 pm)
(615) 353-3652

• Out-of-State College Transcripts A-M
• Xtender (Scanning & Indexing)
• Coding Intents on SHADEGR
• Assist Graduation Analyst as needed

Lisa Shaw, Records Clerk
(Office Hours: M-F 8:00 am – 4:30 pm)
(615) 353-3210

• In-State Transcripts N-Z
• Change of Majors
• A-89 Evaluations
• Admissions E-mail Requests

Kenneth Wilson, Records Clerk
(Office Hours: M-F 9:00 am – 4:15 pm)
(615) 353-3767

• Out of State Transcripts N-Z
• Logging Transcripts on S Drive
• Mail Pick-Up/Delivery
• Assists Director/Assistant Director/Technical Clerk on special projects as requested

Graduation Services:

Julie Duel, Graduation Analyst/Leadworker
(Office Hours: M-T 8:30 am – 5:00 pm; F 8:00 am -4:30 pm)
Phone: (615) 353-3213; Fax: (615) 353-3302

• Graduation Evaluations
• Course Substitutions
• Update Intent to Graduate
• Responsible for Distribution of Diplomas via Diplomas on Demand System
• Responsible for Awarding Degree’s via INB Banner at the End of each Term
• Responsible for CAPP Creation/Maintenance for Collegiate Programs
• Primary Resource for CAPP Compliance Conflict/Resolution via INB and SSB
• Serves as a Knowledgeable Resource to the Records Clerks (Leadworker)

Veterans’ Services:

Tracy H. Collins, Coordinator of Veterans’ Services
(Office Hours: M 8:00 am – 4:30 pm; Tuesday/Thursday 1:00 pm – 4:30 pm)
Phone: (615) 353-3211; Fax: (615) 353-3302

• Process VA Certifications and Requests
• Flag VA Students for Deferment
• Counsel Veterans’ on Educational Opportunities and Benefits
• Assists Veterans’ and Dependent’s with Enrollment and Registration
• Update Admissions Checklist on Receipt of DD-214 and Military Transcripts
• Loads Certification via VA-Once Online System
• Assists the Director as needed

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