Records Office Staff

Lance Woodard, Director of Records and Registration
(Hours: M-F 8:00 am - 4:30 pm)
Phone: 615-353-3218; Fax: 615-353-3227

• Manages Records, Registration, and Veterans’ Services
• Manages Records Office Budget
• Academic Suspension Appeals
• Academic Fresh Start
• End-of-Term Processing
• Provides Banner Training to Faculty and Staff
• Serves as Banner Student Data Owner and Expert
• Serves as Backup VA Certifying Official
• Serves as FERPA Officer
• Represents the Records Office in Meetings and Off-Campus Functions

Registration and Scheduling
Melissa Pauley, Assistant Director of Records and Registration
(Hours: M-F 8:00 am - 4:30 pm)
Phone: 615-353-3522; Fax: 615-353-3227
• Assist Academic Divisions with Class Schedule
• Cleanup Data for Census and End-of-Term Reporting
• Update Course Catalog Changes in Banner
• CAPP Area Pre-Requisite Setup and Maintenance
• Creates Population Selections and Letter Generation
• Process Transfer Credit for Lottery Scholarship Students
• Assists with Registration Setup and End-of-Term Processing
• Assists with Preparation of the Records Office Budget
• Assists with VA Processing as Needed
• Assists Director in the Management of the Records Office

Tommie Smith, Technical Clerk
(Hours: M-F 8:00 am - 4:30 pm)
Phone: 615-353-3399; Fax: 615-353-3227
• Room Reservations
• Clearinghouse (Enrollment and Degree Verifications)
• Change of Addresses/Names/Socials
• Change of Grades
• Serves as the Records Representative at New Student Orientation
• Collects Time-Sheets and Leave Forms for the Director’s Signature
• Purchasing
• Assist Director/Assistant Director as needed

Records Office Maintenance
Phone: 615-353-3218; Fax: 615-353-3302

Melissa Settles, Records Clerk
(Hours: M-F 8:00 am - 4:30 pm)
615-353-3240
• Front Desk Receptionist
• Records Mailbox
• Transcript Requests
• Enrollment Verifications

Misti Meeks, Records Clerk
(Hours: M-F 8:00 am - 4:30 pm)
615-353-3652
• College Transcripts S - Z (In-State, Out-of-State, Foreign, & Military)
• Xtender (Scanning & Indexing)
• Coding Intents on SHADEGR
• Assist Graduation Analyst as needed

Angela Forte, Records Clerk
(Hours: M-Th 8:00 am - 4:30 pm)
615-353-3208
• College Transcripts L - R (In-State, Out-of-State, Foreign, & Military)
• CLEP
• Advanced Standing (Including Admissions E-mails for ACT English Credit)
• Credit by Exam
• Work Experience Credit

Lisa Shaw, Records Clerk
(Hours: M-F 8:00 am - 4:30 pm)
615-353-3210
• College Transcripts A - C (In-State, Out-of-State, Foreign, & Military)
• Change of Majors
• A-89 Evaluations
• Admissions E-mail Requests

Kenneth Wilson, Records Clerk
(Hours: M-T 9:00 am - 5:30 pm; F 8:00 am - 4:30 pm)
615-353-3767
• College Transcripts D - K (In-State, Out-of-State, Foreign, & Military)
• Logging Transcripts on S Drive
• Mail Pick-Up/Delivery
• Assists Director/Assistant Director/Technical Clerk on special projects as requested

Graduation Services
Tonia Clark, Graduation Specialist
(Hours: M-F 8:00 am - 4:30 pm)
Phone: 615-353-3213; Fax: 615-353-3302
• Graduation Evaluations
• Course Substitutions
• Update Intent to Graduate
• Responsible for Distribution of Diplomas via Diplomas on Demand System
• Responsible for Awarding Degree’s via INB Banner at the End of each Term
• Responsible for CAPP Creation/Maintenance for Collegiate Programs
• Primary Resource for CAPP Compliance Conflict/Resolution via INB and SSB
• Serves as a Knowledgeable Resource to the Records Clerks (Leadworker)

Veterans’ Services
Tracy H. Collins, Coordinator of Veterans’ Services
(Hours: Monday, Tuesday and Thursday 8:00 am - 4:30 pm)
Phone: 615-353-3211; Fax: 615-353-3302
• Process VA Certifications and Requests
• Flag VA Students for Deferment
• Counsel Veterans’ on Educational Opportunities and Benefits
• Assists Veterans’ and Dependent’s with Enrollment and Registration
• Update Admissions Checklist on Receipt of DD-214 and Military Transcripts
• Loads Certification via VA-Once Online System
• Assists the Director as needed