Student Support

If you need help accessing your NS Online/D2L courses proceed to the Nashville State Web Course Login. If you need to report an account or D2L issue, please contact Help Desk Support directly or review our Student Online Resources. Need help accessing your NS Online course? Consider reviewing our Online Learning Student Orientation. Order your textbooks at the Bookstore or look at the Academic Calendar for upcoming dates or deadlines.

NS Online vs TN eCampus

As a Nashville State student, you have two convenient options for online learning so be aware of the different ways you may need to access your online courses.

Nashville State Online Classes (NS Online/D2L)

  • Section Numbers: Begin with "W"; for example, NSCC-1010-W01
  • Tuition and Fees: Typically less expensive than TN eCampus classes. (Other fees may apply). Visit the Tuition Costs page for more information.
  • Refund and Withdrawl Deadlines: Visit the Academic Calendar for more details.
  • Classes: Taught by Nashville State instructors; courses are available the morning of the first day of class.
  • Textbooks: Visit the Bookstore to determine which textbooks and resources are needed.
  • Login and Access: Visit the NS Online/D2L Login page to access online courses. Use your A# and password to log in.
  • Need Help? For program offerings visit the Degrees & Certificates page or contact our Student Services Specialist Chelsee Jones at Chelsee.Jones@nscc.edu. For NS Online tech support please contact the Help Desk or email HelpDesk@nscc.edu.

TN eCampus Classes:

  • Section Numbers: Section numbers begin with "R". For example, ENGL-1010-R50.
  • Tuition and Fees: Typically have an additional per credit hour fee (other fees may apply). Visit the TN eCampus Tuition and Fees page.
  • Refund and Withdrawl Deadlines: Review the TN eCampus Academic Calendar.
  • Classes: Taught by instructors at universities and colleges across the state, including Nashville State.
  • Textbooks: Visit the TN eCampus Virtual Bookstore to determine which textbooks and resources are needed.
  • Login and Access: Visit the TN eCampus Student Portal and use your unique TN eCampus credentials. These are not your NS Online credentials.
  • Attendance Reporting: TN eCampus attendance is reported via the automated Student Participation Survey. You must complete a survey for each TN eCampus course.
  • Need Help? For student support contact, the TN eCampus Student Liason. For TN eCampus Tech Support, call 866-895-8429 or TNeCampus-support@D2L.com.

TN eCampus Students

Through TN eCampus you can choose to enroll at any institution in the TN eCampus partnership to help supplement courses not available at Nashville State Community College to meet your degree requirements. Credits earned in TN eCampus courses are included as part of your overall Nashville State degree requirements and are no different than any other degree awarded by Nashville State. You may take a combination of classes at Nashville State and TN eCampus or get your whole degree 100% online. Accessing TN eCampus courses does require a separate login so utilize the information listed below.

Student Tips for Online Testing

When taking an online exam that requires Honorlock or LockDown Browser, remember the following guidelines:

    1. Be sure to download the appropriate extensions prior to taking an exam.
      1. Honorlock: students must have Google Chrome and install the Honorlock Google Chrome Extension
      2. Respondus LockDown Browser + Monitor: students must download Respondus software onto their computer through the Nashville State Help Desk website (located under Students > Software). Respondus software can also be prompted to be downloaded before attempting an exam.
    2. If the computer or networking environment is different than what was used previously with the Webcam Check and System and Network Check, run the checks again prior to starting the test.
    3. Ensure you are in a location where you will not be interrupted.
    4. Turn off all other devices (e.g., tablets, phones, second computers) and place them outside of your reach.
    5. Clear your desk of all external materials not permitted – books, papers, other devices. Before starting the test, know how much time is available for it and that you've allotted sufficient time to complete it.
    6. Remain at your computer for the duration of the test.
    7. To produce a good webcam video, do the following:
      1. Avoid wearing baseball caps or hats with brims.
      2. Ensure your computer or tablet is on a firm surface (a desk or table). Do NOT have the computer on your lap, a bed, or other surfaces where the device (or you) are likely to move.
      3. If using a built-in webcam, avoid tilting the screen after the webcam setup is complete.
      4. Take the exam in a well-lit room and avoid backlighting, such as sitting with your back to a window.

    Remember that these tools will prevent you from accessing other websites or applications; the test may have a setting disabling the ability to exit the test until all questions are completed and submitted. If you lose connection or prematurely exit your exam try to log back into the exam as soon as possible. If you have any issues, please contact your instructor immediately and explain the situation.